1. The Agreement
i. This Agreement sets out the complete Terms and Conditions (hereinafter called "These Terms and Conditions") which shall be applicable to Siinqee saving Service.
ii. These Terms and Conditions and any amendments or variations thereto take effect on their date of publication.

2. Definitions
In these Terms and Conditions, the following words and expressions bear the following meanings

• "Ordinary Saving Service" means a financial service that enables telebirr customers to securely save money using telebirr SuperApp and *127# which enables customers to earn interest on the stored value.
• "Locked Saving Service" means a fixed Saving account that allows customers to lock a specific amount of money for a specified period of time.
• "Customer" means an individual in whose name the Saving service with telebirr account is exist.
• "You" or "your" means the individual customer and includes the personal representatives of the individual;
• "We," "our," and "us," means Siinqee bank and Ethio telecom;
• "E-Money" means the electronic monetary value depicted in customers telebirr Account representing an equal amount of cash.
• "Saving Interest," means the amount calculated, accrued, and paid to tele birr customers based on the daily balance of customer's Saving deposit.
• "Principal amount" means the amount of money initially deposited by customers.

3. Acceptance of the Terms and Conditions

• Before applying to use Saving service, you should carefully read and understand these Terms and Conditions which will govern the use and operation of Saving service.
• If you do not agree with these Terms and Conditions, please click "Cancel" on the Menu.
• You will be deemed to have read, understood and accepted these Terms and Conditions:
  • Upon clicking on the "Agree" option on the Menu requesting you to confirm that you have read, understood and agreed to abide with these Terms and Conditions; and/or by using or continuing to use and operate Saving Service
• Ethio telecom may alter or vary these Terms and Conditions at any time, and such amendments or variations take effect on the day of publication.
• From the time, it is accepted electronically, these terms and conditions become a legally binding agreement between you and us. You are not allowed to transfer any of your rights or obligations under this agreement to anyone else.
• You acknowledge and accept the Sinq service only electronically and you agree to do business with Ethio telecom and to operate the Sinq service only by electronic means via telebirr system.

4. Activation for Siinqee saving Service

• To activate micro saving Service with Ethio telecom, you must be at least:
  • 18-year-old and Above
  • Have an Ethio telecom active SIM card
  • telebirr age three month
  • You can use USSD (*127#) or telebirr Superapp to activate the service.
  • You will receive a notification for successful activation.
  • Once activated for Micro saving Service, you shall make deposits into Micro saving or withdraw from Micro saving account using your phone.
  • To get interest with ordinary Micro saving, customers should deposit more than Birr 26.

5. Types of Siinqee Saving Services

• You can activate interest free telebirr saving or with interest.
• For the saved amount you would get payments if you activated saving with interest service that will be paid on periodic intervals as determined by lender and/or upon respective maturity dates of such deposits.
• This ordinary saving interest is 7%.
• Customers shall save more than Birr 26 to get interest.

6. Governing Law
The laws of the Federal Democratic Republic of Ethiopia, the directives of the National Bank of Ethiopia, as well as the relevant procedures of the Siinqee and Ethio telecom shall govern these Terms and Conditions.

7. Queries
For any question related to services, process, terms & conditions of individual micro credit service, you can get through telebirr Customer contact Centre (by dialing 127).

8. Termination
We shall be entitled to suspend or terminate this agreement wholly or partially due to your abuse, misuse, or fraud of any of the Micro saving and loan services with or without prior notice to you. Any termination of this contract in completely or in part may not affect any accrued rights and obligations of either party.

9. Complaints
Complaints may be made in person, in writing, by post, fax, email or by telephone. Ethio telecom will take all measures within its means to resolve your complaints within a reasonable time. If You are dissatisfied with the response, you can escalate the matter to Siinqee and National Bank of Ethiopia sequentially.

10. Dispute Resolution
Any dispute arising out of or in connection with this Agreement that is not resolved as per Clause 11 above shall be referred to Federal court of Ethiopia with jurisdiction.

11. Disclaimer
Your PIN must be kept secret and not accessible to anyone other than you. The consequences of disclosing the PIN, unauthorized use of the telebirr account, cell phone, or SIM card, failing to report loss or theft, or not regularly changing your pin are solely your responsibility.