Withdraw Cash

telebirr is an ideal option to withdraw e-money from your account or someone else sent to you

Withdraw Cash
telebirr enables customers to withdraw cash anywhere from their telebirr account at the nearby authorized telebirr agent or Ethio telecom shop. If you're a non-telebirr user you will receive a voucher PIN via SMS and you can take the PIN to a nearby telebirr agent or Ethio telecom's shop to withdraw your money anytime.

How to Withdraw Cash Using telebirr

Withdraw Cash Through an Agent or Shop

  • Visit nearby agent or Ethio telecom shop
  • Dial *127# or login to telebirr mobile app
  • Select "Withdraw Cash" from the menu
  • Withdraw cash using the following options:
    • Agent ID: Enter the agent ID, amount, and PIN, then confirm
    • Voucher: Generate voucher code, provide it to the agent, and confirm
    • QR Code: Scan QR, enter amount and PIN, then confirm

For Non-Registered Telebirr Users

If you are not registered for telebirr but have received a cash transfer:

  • Show voucher code you received via SMS and proof of identity to the agent
  • The agent checks the voucher and provides you cash in return

telebirr enables customers to withdraw cash anywhere from their telebirr account at the nearby authorized telebirr agent or Ethio telecom shop.

If you’re a non-telebirr user you will receive a voucher PIN via SMS and you can take the PIN to a nearby telebirr agent or Ethio telecom’s shop to withdraw your money anytime.

How to withdraw cash using telebirr

  • Visit nearby agent or Ethio telecom shop
  • Dial *127# Or login to telebirr mobile app
  • Select ‘Withdraw Cash’ from the menu then withdraw cash by using the below options:
    • Withdraw cash using Agent ID
      • Enter agent ID from which cash is to be collected.
      • Enter the amount of money to be drawn
      • Enter PIN
      • Confirm the amount to be withdrawn and receive your money.
  • Withdraw cash by Voucher:
    • Select ‘Withdraw cash by voucher’ from the menu
    • Generate voucher code
    • Provide the voucher and amount required to the agent
    • Confirm transaction
    • Receive your money from the agent
  • Withdraw cash by scanning QR code and enter amount:
    • Select Scan QR from
    • Enter the amount of money to be drawn
    • Enter PIN
    • Confirm the amount to be withdrawn
    • Receive your money from the agent

If you are NOT registered for telebirr but you want to withdraw cash transferred from others users,

  • Show voucher code you received via SMS and proof of identity to the agent
  • Then agent checks the voucher and provides you cash in return.