To Our Esteemed Customers,

It is to be recalled that telecom service interruption has occurred in the Ethio telecom’s North Region since November 4/2020, 00:37 AM. In this regard, our company briefed on December 10, 2020 to our esteemed customers and media on when, how and who has caused the service outage, with detail clarifications and information backed by tangible evidence about the perpetrators.

In coordination with various relevant actors, we have been exerting our at most efforts to restore telecom service in the region by maintaining the damaged telecom infrastructure and replacing the lost telecom equipment.

So far, following the undergoing maintenance works on the damaged resources and by securing power, 363 mobile sites have been restored. As a result, mobile voices and fixed services have been resumed in the following areas of the region.

In addition, we have given utmost attention to help banks restore their services through availing Fixed Broadband Service in the region. To this respect, the service has been restored for Banks in Mekele and Adigrat since January 2021. With our latest progress of maintenance, we are also able to connect banks in Shire Endasellase, Axum and Adwa with Fixed Broadband Service. Similarly, we have also prioritized underway maintenance activities to restore broadband services for our enterprise customers.

Finally, we would like to notify our esteemed customers that in most areas we have restored the service using temporary transmission lines. Therefore, there might occur some service interruption and quality problems. Hence, we kindly request our esteemed customers to stay patient until the service is fully restored after complete maintenance and replacement of lost items.

Ethio telecom